Billed 3x monthly subs after explora

Item: DStv (MultiChoice)
Rating: 2
Author: Stephanus S

After I purchased an explora my bill was 3x. Since I had 2 decoders before with extraview. In the meantime I received a credit for 1 month. But another credited has now disappeared. The issue is now outstanding since end of April. I was promised that I would receive a phone call within 3 days. That was more than a month ago. The call ref no is: ***7-SA-I5

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Replies (1)

DStv (MultiChoice)'s replyOfficial

30 Jun 2015, 15:08

Hello nuxtech,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.

We tried to contact you on your mobile number provided, however your calls goes straight to voice messages. We did leave a voice message for you.

Please refer to your personal e-mail address for further assistance with regards to your account complain.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta

DStv (MultiChoice)'s reply30 Jun 2015, 15:08

Official