Bill ripping

I am a loyal DSTV customer for a long time- I was on the family subscription last year,this year i had to renew the 12 months in the month of August i renewed the 12 months but few days later seen the ad for the internet deal i took as it gives the option to upgrade your package that was done.Now i am asked to pay a cancellation fee whereas i upgraded with the DSTV amd will be spending more monthly its not like i went to elsewhere or something this is being ********** as a customer.Appaulling customer service HELL F*cken no i too work in customer service and this what i expect to get customer service.