Bill query

Speaking to Agents from dstv is just a waste of time and money honestly as it is I'm on a 7 minute call to a Agent who's name is Samukelisiwe who is so rude and basically being a *****, talking over me forcing herself on me when I specifically said I do not want to speak tp any Agent but it just shows that the dstv clll center is run by people who do not value their job or even have respect for their customers no sympathy whatsoever yoh guys no I take it I will never get my billing issue resolved and I have bee, on hold purposely just so I can drop the call and I am going to call again which I always do with no success. Samukelisiwe the Agent watch the space dear. 😡😡😡

Speaking to Agents from dstv is just a waste of time and money honestly as it is I'm on a 7 minute call to a Agent who's name is Samukelisiwe who is so rude and basically being a *****, talking over me forcing herself on me when I specifically said I do not want to speak tp any Agent but it just shows that the dstv clll center is run by people who do not value their job or even have respect for their customers no sympathy whatsoever yoh guys no I take it I will never get my billing issue resolved and I have bee, on hold purposely just so I can drop the call and I am going to call again which I always do with no success. Samukelisiwe the Agent watch the space dear. 😡😡😡

Speaking to Agents from dstv is just a waste of time and money honestly as it is I'm on a 7 minute call to a Agent who's name is Samukelisiwe who is so rude and basically being a *****, talking over me forcing herself on me when I specifically said I do not want to speak tp any Agent but it just shows that the dstv clll center is run by people who do not value their job or even have respect for their customers no sympathy whatsoever yoh guys no I take it I will never get my billing issue resolved and I have bee, on hold purposely just so I can drop the call and I am going to call again which I always do with no success. Samukelisiwe the Agent watch the space dear. 😡😡😡

Speaking to Agents from dstv is just a waste of time and money honestly as it is I'm on a 7 minute call to a Agent who's name is Samukelisiwe who is so rude and basically being a *****, talking over me forcing herself on me when I specifically said I do not want to speak tp any Agent but it just shows that the dstv clll center is run by people who do not value their job or even have respect for their customers no sympathy whatsoever yoh guys no I take it I will never get my billing issue resolved and I have bee, on hold purposely just so I can drop the call and I am going to call again which I always do with no success. Samukelisiwe the Agent watch the space dear. 😡😡😡

Speaking to Agents from dstv is just a waste of time and money honestly as it is I'm on a 7 minute call to a Agent who's name is Samukelisiwe who is so rude and basically being a *****, talking over me forcing herself on me when I specifically said I do not want to speak tp any Agent but it just shows that the dstv clll center is run by people who do not value their job or even have respect for their customers no sympathy whatsoever yoh guys no I take it I will never get my billing issue resolved and I have bee, on hold purposely just so I can drop the call and I am going to call again which I always do with no success. Samukelisiwe the Agent watch the space dear. 😡😡😡

Speaking to Agents from dstv is just a waste of time and money honestly as it is I'm on a 7 minute call to a Agent who's name is Samukelisiwe who is so rude and basically being a *****, talking over me forcing herself on me when I specifically said I do not want to speak tp any Agent but it just shows that the dstv clll center is run by people who do not value their job or even have respect for their customers no sympathy whatsoever yoh guys no I take it I will never get my billing issue resolved and I have bee, on hold purposely just so I can drop the call and I am going to call again which I always do with no success. Samukelisiwe the Agent watch the space dear. 😡😡😡

I ****in fed up of these stupid agents **** you all

I have been having a billing issue with dstv for the longest time I can remember. So last year November I called to update my payment date to the 10th and I was told of the pro-rata charge which I paid.

Then in December I had lost my Mother and I called again just so I do not shift focus and also no inconvenience myself I then called dstv again to change my payment date to the 26th of December and again I made payment of the pro-rata charge I was told of.

Now this is where the problem started again in January 2025 checking my bill it was more than my monthly charge if not mistaken it was R645 and I did not understand why and I reviewed on hello petter and I never got a call but the issue was resolved as the fault was on dstvs end after I have been told countless times by these rude agents that's my about I need to pay and they said I never pay for my pro-rata hence why my bill is in that state.

Now in February I now see a bill for R749 which I also do not understand what is it for, then via calls and chats I'm told I'm out of contract and no longer have the discount I was given. I thwn asked over and over again how is it that I am not in contract but being charge for the contract things on my account the agent then said there was an error on their end as to them not adding my discount and that I am in contract like I still have one last month to pay for.

The agent went on to say she is sorry and that she will escalate this matter and assured me that by the time I make my february payment this amount will be sorted and I will pay my last bill of R540 somthing then after I will pay the normal price since I will be out of contract. I tried to check if the issue was resolved and sorted and only to find it was not resolved.

I have been calling Agents trying to speak to a manager but failed and failed agents just drop the call on me and I have to keep calling only just to keep explaining myself again. The agent I got to speak to yesterday was extremely rude and talking over me not allowing me to vent my issue her name was Samukelisiwe she was so arrogant and had her colleagues listen and lough and make fun of me on the phone and I got extremely angry as she was being very very sarcastic towards me and still did not let me speak to an agent.

On the Facebook chat still the agent I got was also just not interested in helping and would respond to me mybe after 30 to 20 minutes later and thats when I called and got the rude Agent. I have never been so angry at dstv as I am now and I am so hurt emotionally and mentally as to why are you people so cold and heartless especially during the most difficult time of my life I have to go through all this with dstv.

How is it that all of the Agents at multichoice dstv so so so rude I mean I am not the only one with and issue with you here you guys have over 40 000 bad reviews and a lot of unhappy customers but obviously we being loyal to you guys simply because of our kids and us as well but the service you deliver is very embarrassing and disgusting. I have decided that I just take this matter to the ombudsman seeing there is no response on hello peter I now want to sue you guys for everything you have put me through as a paying customer I have had so many issues with dstv that I can no longer take such bad service from you anymore.