Bill query
I called Multichoice with regards to my bill beginning of January 2018 and i spoke with 5 consultants and they promised to escalate my query so that it can be resolved. I was expecting a call from them. Up to date i did not receive any calls from multichoice. Can my bill query be resolved asap.
Dear Vuyisa Amantshilibe Mayende Matikinca
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Vuyisa Amantshilibe Mayende Matikinca
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Vuyisa
Thank you for taking my call today.
As discussed, your request has been referred to the finance team. You can also follow up with them on *** for your arrangement.
Regarding the reconnection of service, please send us your request to ***.
Once again, thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
Good day Vuyisa
Thank you for taking my call today.
As discussed, your request has been referred to the finance team. You can also follow up with them on *** for your arrangement.
Regarding the reconnection of service, please send us your request to ***.
Once again, thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
Good day Vuyisa
I tried to contact you today but could not reach you.
I managed to trace the feedback from our finance team. It has been advised that there's payment arrangement loaded for 18 months. There's eight instalments charged for the arrangement with only 2 successful payments received.
Currently, your DStv account owes R8870.74 due for payment.
Initially, based on our telephonic discussion, you had requested the payment arrangement over the period of six months. The balance required when paying over six month is R1478.46. If possible, please pay this balance over six-month period.
Regarding the SMS notification, you received on 27 March 2018. This is the total balance (R11 014.42) required for the reconnection of service.
Hope the above feedback will be helpful.
Please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
Good day Vuyisa
I tried to contact you today but could not reach you.
I managed to trace the feedback from our finance team. It has been advised that there's payment arrangement loaded for 18 months. There's eight instalments charged for the arrangement with only 2 successful payments received.
Currently, your DStv account owes R8870.74 due for payment.
Initially, based on our telephonic discussion, you had requested the payment arrangement over the period of six months. The balance required when paying over six month is R1478.46. If possible, please pay this balance over six-month period.
Regarding the SMS notification, you received on 27 March 2018. This is the total balance (R11 014.42) required for the reconnection of service.
Hope the above feedback will be helpful.
Please do contact us if you require any further assistance.
Kind regards
Dinah
Best regards,