bill is up to date yet service is suspended

My dstv subscription is up to date yet my service is suspended. I am still awaiting feedback from a previous query regarding the *********** call centre staff and team leader that doesn't know how to count or understand English. I emailed my proof of payment and no one contacted me yet. The service is absolutely pathetic, the guys that stand at the traffic lights converse better than the clowns at the call centre. I paid for a service yet I don't get to use it and the call centre closes at 6pm, in this day and age, how can you have a product and not have staff to support? Your self service options on your website show the call centre operates till 23:00 yet when I dial *** is unavailable and the 3000 number cuts the call after choosing to speak to customer service. You guys should stop misleading clients.