Bill - complaints

To be quite honest they do not even deserve the 1 start that I have provided, I have been experiencing problems with them for more than 4 months where my bill has the Netflix charge which I requested to be canceled, they did it but it always comes back affecting my bill and I am being told that I touched the button. How do you give add-ons to the customer without the terms and conditions and no logins but you are asking for the payment, the agents do not know what they are doing over the phone and they sometimes even drop the call or out on hold for minutes with no update. I am considering canceling the services months because of how I am treated. It has been 2 days without the TV and I paid already only waiting for the escalation so that the Netflix bill can be waved off.