Bill a mess

<p>We have noticed this month that our debit order was more than it should be. When we contacted the call center, they first said that the bank reversed the debit order. I have sent them proof that the payment did indeed show on our bank account. Now DSTV say that the non-payment only showed on their system on 07/01/2017 at which point our service was suspended. I have now sent them a bank statement with the bank stamp on it, spanning from 01/01/2017 - 10/01 2017 which will show that the debit order DID go through and was NEVER reversed. They also downgraded us from premium to Extra on 02/01/2017 and when I queried this they said that either we did it (We only registered on 17/02/2017 for selfhelp) or it was a problem on their system. The bank also said if DSTV still say the debit order didn't go through, they can contact the bank. Every time when I ask for answers, they give a different story, so they KNOW there is a problem but does not want to admit to it. They also added insurance which we never asked for and I don't even know how long we have paid this as we never get statements from them. They will probably also have some lame excuse for that or blame us somehow. I wonder how much money they collect *******ly from unsuspecting customers this way?</p>