TM
Tshepo M
1 reviews | Active since Aug 2012
03 Sept 2020, 09:52
Biilling issues
I have been having billing issues since July with DSTV which have caused automatic debit orders to bounce. I have been on the phone with them for over an hour since then trying to get this billing issues sorted but it has proven to be an absolute nightmare. To make matters worse they automatically active a decoder i have not used in over 6 years to milk more money out of me. The interactions with their service agents have been super useless as i have to call every month end to ask why debit order did not go through.....service is shocking and monopoly really does breed incompetence
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Sept 2020, 09:58Hi Tshepo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Sept 2020, 09:58
Official
Hi Tshepo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Sept 2020, 17:02Hi Tshepo,
As advised on our telephone discussion, the account has been reconciled and the incorrect charges are reversed.
We apologise for the inconvenience caused and thank you for taking our call.
Kind regards,
DStv: Hello Peter Team
As advised on our telephone discussion, the account has been reconciled and the incorrect charges are reversed.
We apologise for the inconvenience caused and thank you for taking our call.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Sept 2020, 17:02
Official
Hi Tshepo,
As advised on our telephone discussion, the account has been reconciled and the incorrect charges are reversed.
We apologise for the inconvenience caused and thank you for taking our call.
Kind regards,
DStv: Hello Peter Team
As advised on our telephone discussion, the account has been reconciled and the incorrect charges are reversed.
We apologise for the inconvenience caused and thank you for taking our call.
Kind regards,
DStv: Hello Peter Team
Best regards,