NG
Nolene G
1 reviews | Active since May 2017
11 May 2020, 11:05
BIG ********
They wtote off an amount in February 2020 just to add it again in May 2020, BIG ********, DSTV you should feel ashamed of yourself
Helpful (0)
Replies (3)0
Replies (3)DStv (MultiChoice)'s replyOfficial
11 May 2020, 11:09Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply11 May 2020, 11:09
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
NG
Nolene G's updateReviewer Update
11 May 2020, 11:22Thank you so much, I tried to sort it out with DSTV but they just say that it was add to the account again and there is nothing to be done, this is the first that i hear of an amount written off and 3 months later add to the account again, I was also not informed about it? It feels like i am talking to a wall, nobody really cares, pathetic
NG
Nolene G's update11 May 2020, 11:22
Reviewer Update
Thank you so much, I tried to sort it out with DSTV but they just say that it was add to the account again and there is nothing to be done, this is the first that i hear of an amount written off and 3 months later add to the account again, I was also not informed about it? It feels like i am talking to a wall, nobody really cares, pathetic
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Nolene G's updateReviewer Update
11 May 2020, 12:10Excuse me, I paud in full when I reconnect 2 March 2029 as per your call centre attendants request, then I made payment on my account end of March as well as April 2029, and now all of a sudden the amount was put back on account May 2020, how do you work? This is only a money making scheme, as you said when I reconnect I shoukd have paid it, but DSTV hasn't informed me about it, please listen to the call made 2 March 2020 by me from ***, I phoned again to upgrade on 2 April from my cell *** and again was not informed about the temporary written off amount, so I'm asking who is at fault here, me or DSTV Multuchoice, and this is why yoy loose so many customers, because you don't care, and operate the business just like you want to, and you don't care about anybody, you should be ashamed, and I will keep on fighting because I'm not at fault here
NG
Nolene G's update11 May 2020, 12:10
Reviewer Update
Excuse me, I paud in full when I reconnect 2 March 2029 as per your call centre attendants request, then I made payment on my account end of March as well as April 2029, and now all of a sudden the amount was put back on account May 2020, how do you work? This is only a money making scheme, as you said when I reconnect I shoukd have paid it, but DSTV hasn't informed me about it, please listen to the call made 2 March 2020 by me from ***, I phoned again to upgrade on 2 April from my cell *** and again was not informed about the temporary written off amount, so I'm asking who is at fault here, me or DSTV Multuchoice, and this is why yoy loose so many customers, because you don't care, and operate the business just like you want to, and you don't care about anybody, you should be ashamed, and I will keep on fighting because I'm not at fault here
