"BIG BULLY"- Suspends our account despite up to date payment.You have no say,they are in control!!!

<p>On the 4 th of August a sms came up on our screen indicating that our account are in arrearsand that our service will be suspended.After five cut offs,five e mails and five lenghty conversations with various Multichoise consultants,Multichoise did acknowledge that they have received payment.The service was switched on every time.The problem is that apparently the payment made was allocated to another account.Therefore after some time the computer system at Multichoice automatically suspends your service.Today is one of those days.</p> <p> </p> <p>We have submitted proof of payment.This was acknowledged but still the problem do not get rectified.Please find supporting documentation as proof.</p> <p> </p> <p>Another problem we have is that our dual view PVR packed up.Multichoise upgraded us to the new explorer.</p> <p>After installation we found out that we were able to only see one channell insted of a dual view.I was told that we need an exstra view to be able to watch a second channell.The truth behind all of this is that Multichoise no longer have got a liscence to broadcast a dual view signal and therefoer the Extra view needs to be purchased seperately.Multichoise do not tell that to customers and shy away from the truth.Why must we buy additional equipment to get back what we used to have for years.</p> <p>Multichoise ignores all mails send to them nor follow up on customer complaints.They simply do as they please and apparantly lack IT personell to re program their computer systems</p>