BEYOND SHOCKING SERVICE CONTINUES

At this stage it should be -5 The DSTV insurance tried to contact me. We have poor signal reception Tried to phone back cannot phone back I left a message for them to send me a number so I can phone them NOTHING We then decided to go to Multichoice agent in Waterglen the only one that could help us other than Randburg. We arrived at 4 pm from Brits As we walked in load shedding started and you guessed it their power back up did not work or so they said. So we had a wasted long distance journey to sort this out. A few days later we repeated the journey on a Saturday morning. All worked, good service but they could not check Catch up because they dont have WiFi. I cannot believe that an organisation can be run like this. We then bought a new network cable and still nothing. Today we called our internet service provider to come check our system. All working 100% So R 485 later we are still with a non functioning PVR Who will reimburse this. I can now believe why most people I know have cancelled their contracts and thrown the decoders in the ******* bin. What now ????????????????????????????????????????????????? Surely if a client has a product that is not working and has insurance the agent should replace it !!!!!!!!!!!!!!!!!!!!! Thats called service Almost R300 km later, the cost of a cable and technicians we still sit with no catch up.