BEYOND SHOCKED
<p>Today at 12.13pm I phoned the Customer Service. Spoke to a lady called SABELA who was obviously very bored. My explora had hung and was showing Disc Space 100% which was not the case. I had already rebooted twice before calling to no avail. SABELA made me reboot twice although I told her I had done so. She then spoke me through resetting the device. SHE NEVER SAID>>>>IF YOU DO THIS YOU WILL LOOSE ALL YOUR SAVED RECORDINGS PLUS ALL SET TO RECORD!!! After 20mins she told me it should be alright when finished so I can hand up and phone back if not fixed. I am so angry......I can never get all my special recordings back. This same problem has happened before and be fixed on your side with no problem. This SABELA either doesn't know her job or doesn't care!! You now have all the details and time of my call so do me a favor and go to your recordings for confirmation of the above.</p>
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Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Dec 2016, 13:25Dear Liane Warren
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply03 Dec 2016, 13:25
Official
Dear Liane Warren
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Dec 2016, 13:04Good day Liane Warren
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you have received in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
We will investigate your concerns regarding the service you received from SABELA on completion our internal process will be implemented.
Once again please accept our sincerest apologies for the inconvenience you experienced in this regard.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply05 Dec 2016, 13:04
Official
Good day Liane Warren
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you have received in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
We will investigate your concerns regarding the service you received from SABELA on completion our internal process will be implemented.
Once again please accept our sincerest apologies for the inconvenience you experienced in this regard.
Kind regards
Rupert
Best regards,
's updateReviewer Update
05 Dec 2016, 19:14Computer generated reply! Thanks for that! Need to change your wording occasionally.,
's update05 Dec 2016, 19:14
Reviewer Update
Computer generated reply! Thanks for that! Need to change your wording occasionally.,