Beyond pathetic service from MultiChoice

I'm a longstanding client of MultiChoice - probably since inception. I app**** for your Pricelock package and it was approved earlier in April. I had to wait a week before M& E Electronics in Herm**** could do the upgrade for me (basically only swopping my current decoder with the Explora and a small change to the dish) This was done on Tuesday 15 April 2019. I was however told that the service could not be activated because MultiChoice was offline. It is now close of business on Thursday 18 April 2019 and the service is still not activated. It is Easter weekend and I will probably have to wait until Tuesday next week? The above is beyond pathetic service from a company like MultiChoice! I feel embarrassed to keep on calling M$E as they are dependent on you to render an efficient service. Is this the way you do business? Is this the way you treat customers? How is it possible that you can't sort out your technical issues and allow your agents to render an effective and efficient service to your customers. Johan ********** 081