BEYOND PATHETIC!!!

<p>I have been trying to get a copy of my statement from these people for almost 3days now and still not able to get anything out of them. </p> <p> </p> <p>Firstly I go on the DSTV website to get a copy I can print, then I discover the address is incorrect that they have loaded. I then correct the address but the statement doesnt update the address I corrected, which I understand based on automated system issues. However I then decide to email them regarding this and a lady "Kim Sallie" respond almost immediately with an attachment of my statement however with the incorrect address. I then reply to the email stating that the address is still incorrect and that i have corrected it on the system myself (Self Service). I get a response from Daniel Tshilombo who tells me "We have updated your address details on the system as requested" bare in my mind he is already off track...not mentioning anything about the statement being sent to me.</p> <p>I respond back to them explaining that I have already updated this and that I only want a copy of the statement to be sent to me via email. Tshidiso Mothepu response with exactly the same response, telling me that your address has already been updated AND that they tried to get into contact with me but I never answered (this is me being at work). AGAIN no mention about the statement being sent to me.</p> <p> </p> <p>I have emailed them back stating how pathetic the service is and with no surprise i still have not received any response from them as yet.</p> <p> </p> <p>Standard Bank has been waiting for the past 3days for me and all I need from these people at DSTV is a copy of my statement reflecting my correct address and no-one at this entity can assist with a simple enquiry as this!!!! Now that I call pathetic service!</p>