GB
Greg B
1 reviews | Active since Jul 2013
22 Jul 2015, 13:22
Beyond pathetic
After at least 10 calls and literally hundreds of rands worth of airtime wasted, they still cannot do the simple task of deactivating one mobile device and activating another. I cannot believe this service. Promised calls back but nothing ever happens. Wish I could take my business elsewhere. So poor from such a large company.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
23 Jul 2015, 09:47Hello G-MAN613,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your Walka service is active. Should you still be experiencing any difficulty in viewing on your Walka, please have your Walka tested at your nearest MultiChoice Agency or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your Walka service is active. Should you still be experiencing any difficulty in viewing on your Walka, please have your Walka tested at your nearest MultiChoice Agency or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply23 Jul 2015, 09:47
Official
Hello G-MAN613,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your Walka service is active. Should you still be experiencing any difficulty in viewing on your Walka, please have your Walka tested at your nearest MultiChoice Agency or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your Walka service is active. Should you still be experiencing any difficulty in viewing on your Walka, please have your Walka tested at your nearest MultiChoice Agency or Branch.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert