Beyond frustrated with multichoice

Day 7 after paying for my router and i still have no service, honestly i don’t know anymore nobody knows what is happening and nobody is bothering to update me. Every day im following up and all i get is that my query has been fast tracked. The service i have been receiving is really disgusting to say the least, consultants have been giving me wrong information and some even just disconnecting the chat while im still waiting ( Hillary to be specific) .. . On Wednesday i was told my issue has been resolved, i still don’t know what exactly was resolved since im still here sitting with a router with no data 7 days later. Why do i have to pay but don’t receive the service, how is that fair ?