CP
Cheridene P
1 reviews | Active since Nov 2019
28 Aug 2022, 16:44
Beyond frustrated with DSTV service and agents.
I can't explain how frustrating the dstv agents are. All they do is apologize and give another pathetic generic excuse. I have been struggling for an entire month to get an issue resolved and yet STILL not one single person can assist me at all. They could not be bothered in the least about there customers. They are so annoying. I wonder if anyone can actually assist at all. I don't understand how people get paid yet they can't assist the clients and do nothing to go out of their way at all to try and find a solution. I bet they wont even respond!!!!!
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Cheridene P's updateReviewer Update
29 Aug 2022, 10:53Oh my word....as if your customer service is not already useless enough. I just received another call from another person and her assistance was "I have nothing to say!!!" This woman expects me to write ANOTHER email to the help @dstv.com email address that is as effective as speaking to myself. And then says I must regurgitate this all AGAIN!!!!!!!! to the already *********** people who still CANNOT help! Oh my word. I am beyond the point of no words. When are you going to train the people who work at multichoice?????????????? Stop allowing people who cannot help to phone and frustrate me even more.. Go and listen to your recorded messages for "quality purposes" and use them to improve your service!!!!!!!!!!!!!!!!!!!!!!!! How about some help????????!!!!!!!!!!
CP
Cheridene P's update29 Aug 2022, 10:53
Reviewer Update
Oh my word....as if your customer service is not already useless enough. I just received another call from another person and her assistance was "I have nothing to say!!!" This woman expects me to write ANOTHER email to the help @dstv.com email address that is as effective as speaking to myself. And then says I must regurgitate this all AGAIN!!!!!!!! to the already *********** people who still CANNOT help! Oh my word. I am beyond the point of no words. When are you going to train the people who work at multichoice?????????????? Stop allowing people who cannot help to phone and frustrate me even more.. Go and listen to your recorded messages for "quality purposes" and use them to improve your service!!!!!!!!!!!!!!!!!!!!!!!! How about some help????????!!!!!!!!!!