Beyond bad service

In the absence of a 0 star, 1 star is being generous.

My explora went blank yesterday and get a signal error out of the blue. I called their call center the agent told me to get a technician. Today I took it to a dstv agent shop where it was replaced with a new one. I get home I plug it in. It reboots every 1 minute. Me and my family are unable to watch, bear in mind I paid for the service,. I call the call center, all goes blank. I send a what'sapp message I get the following nonsense....................

I'm still learning and don't understand what you said, please try saying it in a different way.

Let me know if there’s anything you need help with.

_[Tip: eg. you can ask me to check your balance or go to the main menu]_

DSTV does not respect their customers. If they have a problem why not communicate it. I am beyong dissapointed and dstv needs strong competition so they stop treating customers like ****.