Beyond awful service

I am at my wits end. All I want to do is use my DSTV Stream service. I'm a premium subscribers, and now suddenly I can't login to the DSTV app or my DSTV Stream. It keeps saying login details are incorrect, then try to reset password, and then there's a technical error. Tried the WhatsApp chat, useless. Tried the in app chat, that was even worse. I asked the "service" agent why she needed my address, since she had my name, email, phone number and ID to verify me, and that I felt insecure giving a stranger my physical address, and all I got was attitude. Needless to say, I still can't login or access the app or Stream. I'm not surprised people are cancelling every day. BEYOND useless!!! If I didn't watch sport I'd be long gone