1 reviews | Active since Apr 2015
Beware of Multichoice!
Coming back from the Easter trip I found my DSTV to be disconnected. We had made a payment. We then called in to find that they had increased their prices without letting me know. They apparently sent me two e-mails to notify me of this. I checked my damn e-mail, I did not receive either of the mails. <br> Now we have to pay a re-connection fee for their ****up! I just wanted to let everyone know to beware. Their mailing system is either *****ed or one of their employees forgot to press a button. The chances of two e-mails failing within 17 days of one another is astronomical. Sorry DSTV, but I'm not swallowing your ****. The second a competitor opens up shop I know I'll be switching. ****il they ***** from me, because it seems the 'in thing' to do in our lovely country these days.)
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Our records indicate that your service is active and your account is active on the DStv Family Bouquet.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Our records indicate that your service is active and your account is active on the DStv Family Bouquet.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert