MP
Mark P

1 reviews | Active since Nov 2023

11 Nov 2023, 14:06

BEWARE OF DSTV MULTICHOICE

I just need to share the bad experience I had with DSTV.I reported a faulty secondary decoder and went to Randburg to exchange it for a replacement.Although both my decoders are covered by insurance they gave me a reconditioned decoder.I was on the Compact Plus package.Lo and behold when I connected the decoder I discovered that DSTV had without my permission upgraded me to the Premier package.I called them to correct my package back to Compact Plus and also to put a price lock of 24 months.Hardly one hour later they sent me a notice that congratulated me on joining Showmax.I never asked for Showmax.Please be aware of this unfair practices from DSTV.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Nov 2023, 14:07
Official
Hi Mark, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team