Beware of DSTV competitions

In November/December last year DSTV had a competition on their app where you spin and win prizes. one of the spins was a "Upgrade on us" where I received an email that they will upgrade the package for a month and that It will be done automatically and that I must not upgrade from my side and after the month it will be downgraded again. In January the the package upgraded automatically and I received the extra channels. On 26 January I saw that my acount was a bit over R700 that had to be paid before 8 February, so I called them but the woman could not assist me as her system was down.

On 5 February I paid my normal R220 via EFT and thought that the system will probably update to the correct amount when the complementary upgrade time was over. on the 7th of February I saw on the app that there was still over R400 outstanding so I gave them a call again. This time the system was running and the lady on the other end did a manual downgrade and told me to just check on the app on the 8th and all should be sorted.

I checked on 8 February and the amount outstanding was now just over R180 which was the correct amount but now the payment that I made was deducted off the previous amount so that was now gone. On 10 February I received an sms at work that my DSTV was disconnected and that another R50 was added to the R180 odd and now I must pay just over R230 to reconnect.

I called Them again on 10 February and the lady was very helpful after speaking to her superior and tried to fix it but her system would not allow her to allocate the payment to the new amount so she put me thru to someone in another department that fixed it and told me that the next payment will be in march and the DSTV was reconnected, or so I thought.

This morning the 14th of February see that the DSTV is disconnected again so I checked on the app and now It gives me a outstanding balance of just over R380 that has to be paid today to reconnect again.

I have already paid my normal subscription for February and don't know how they come up with all these different figures. Everything was working fine until the complementary 30 day upgrade.

After speaking to 6 different people at the DSTV call center the problem is still not sorted out. I am at my wits end and don't know what to do.