1 reviews | Active since Sept 2012
BEWARE HOLIDAY SWITCHING BILLS
I returned from my holiday home in Cape Town on 7th of June. mUltichoice have a record of me calling in to switch back on this date. I also have evidence of my flight. They have been double billing me - a lot of money every month - for some reason since then. I've phoned three times and they keep telling me they have to listen to calls, yet their system sees the holiday switching reference.<br> <br> YOU DONT COME BACK TO YOUR CUSTOMERS with FEEDBACK<br> <br> WHEN THE CASE IS CLEAR ON. YOUR SYSTEM YOU STILL DONT TRUST YOUR CUSTOMERS<br> <br> I WANT MY MONEY BACK NOW. <br> <br> YOU ARE EXPENSIVE AND WHEN YOU CAUSE PAIN LIKE THIS ITS NO LONGER WORTH IT. we WILL switch to anything else Showmax, MTNs service or another if we continue to receive such poor service. It is highly inconvenient takes time to resolve and impacts families' precious cash flow.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your billing query.
Feedback will be provided by written or telephonic correspondence as soon as more detail becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently investigating your billing query.
Feedback will be provided by written or telephonic correspondence as soon as more detail becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert