LA
Lisle A
1 reviews | Active since Oct 2014
25 Feb 2015, 12:55
Beware - DSTV will Rip you Off
i just found out this morning via being disconnected that I have been paying for a subscription that was not even used..<br> <br> I was charged for 3 subscriptions and was only using 2<br> <br> Above all that i now not only have to pay the reconnection fees to 2 subscriptions but I also see that i was incorrectly charged. i still have to pay for this 3rd service till my next bill run which is on the 12 of March.<br> <br> Utterly disgusted and useless call centre operators<br>
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Feb 2015, 16:51Hello L_Adams,
The service on the third decoder was disconnected today and no further billing will be charged to you for this service.
We have sent for the call of your activation of your new card on 02 Feb 2015. We confirm that we received no confirmation to disconnect the third card. To listen to this call, kindly inform us when you will be able to visit our branch or agency and we will send the call to management there to assist you.
We will reverse both reconnection fees charged to your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
The service on the third decoder was disconnected today and no further billing will be charged to you for this service.
We have sent for the call of your activation of your new card on 02 Feb 2015. We confirm that we received no confirmation to disconnect the third card. To listen to this call, kindly inform us when you will be able to visit our branch or agency and we will send the call to management there to assist you.
We will reverse both reconnection fees charged to your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,
DStv (MultiChoice)'s reply25 Feb 2015, 16:51
Official
Hello L_Adams,
The service on the third decoder was disconnected today and no further billing will be charged to you for this service.
We have sent for the call of your activation of your new card on 02 Feb 2015. We confirm that we received no confirmation to disconnect the third card. To listen to this call, kindly inform us when you will be able to visit our branch or agency and we will send the call to management there to assist you.
We will reverse both reconnection fees charged to your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
The service on the third decoder was disconnected today and no further billing will be charged to you for this service.
We have sent for the call of your activation of your new card on 02 Feb 2015. We confirm that we received no confirmation to disconnect the third card. To listen to this call, kindly inform us when you will be able to visit our branch or agency and we will send the call to management there to assist you.
We will reverse both reconnection fees charged to your account.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,