Beware! DSTV will reactivate your account without your knowledge!

My Experience thus far has truly been pathetic, to say the least. I could express myself many other ways but I would want to drag myself to the toilet bowl level that is DSTV.

To keep a long story short I'm going to state the facts.

July 2018 we canceled our DSTV account because there is little value for money with the service.

April 2020 DSTV reactivates my account without our knowledge or consent.

End May 2020 realizes that the account is active again and the only manner this was picked up was an SMS informing us about the upcoming debit. Contact DSTV to be told 'they sent out an auto-reconnect SMS which there is no evidence of and due to non-response the account was reactivated'.

Beginning June 2020 send through the relevant documentation and evidence to initiate the refund and re cancellation.

12 June 2020 send correspondence requesting feedback on the payment and the response was it will be in 15 Days.

To this day no refund or cancellation correspondence has been received, the July payment is due to come off.

So far including July, it will be around R1500.00 that has been debited which is ******** to take away from families during this COVID 19 Pandemic.

the following has been requested to date. 1. Cancellation of the newly activated account 2. Refund of the Debited amount 3. Recon for the payments from their side.

All in all the experience has truly been frightful and disappointing.

And this is but my first step if this matter is not resolved.