Between a rock and a hard place

Where do I start. Dad [assed last year but we kept DSTV going for Mom and I had paid her years subscription in April and sadly she passed the beginning of June. Called DSTV and spoke to a lovely lady called Vhugala, who gave me her email address to send all the documents that she had requested. Sadly a good phone call turned into a black hole - I heard absolutely nothing else. SO...... I called again, got through to a super lady called Nomthandazo, who looked on Dad's account and said nothing had been uploaded. So she gave me here email and I resent all the docs to her - again. Nomthandazo came back to me asking for proof of the payment. I paid on my credit card (at the same time as our household subscription) so I hopped onto my FNB App and took a screen shot of the running transactions as well as the individual transaction. Added to that a screenshot of the payment which was done online on the DSTV website. This was not proof enough (even though DSTV acknowledges that I have paid) and I was requested to send a PDF, which I did. Two weeks later - no progress (I have sent two follow up emails - no reply). SO I called today and spoke to Katlego (actually asked if I could speak to Nomthandazo as it would have been easier than explaining myself AGAIN, but that was not possible). Because I paid with credit card one does not get a proof of payment as one does with EFT....... Katlego tells me to send a PDF which I have done. I have just re-sent ALL the information. So what do I do now. Has DSTV never had a situation like this before or am I on another planet. Dont even get me started on the login process on the website. One goes round in circles