Betrayed by Multi choice

Hi my name is Ntsoaki Lephoto, i write this letter with a broken heart because now i got a message from Multiple choice saying that i need to pay 704.00 of which i was supposed to pay 400.00 for compact, then i took my fone and called them the lady that i spoke to she told me that there's another package of which i don't know about it and is not the first time this thing happened, the thing is i left my old decoder at my ex boyfriend place but i did close it so my question is that how can they reconnect that decoder without my ID NO, right now they send me messages that i must pay 704.00 of which im supposed to pay 400.00 where can i get that kind of money, please help me i want to know why Multi choice re_connect that decoder without my presence or my ID NO how possible is that one, im angry i don't want to lie