Svdw
Sylvia van der weide

1 reviews | Active since Nov 2011

31 May 2024, 15:14

Best Service Ever

I had a problem with my bank card, somehow it was blocked and bank are investigating. In the meantime to make sure my debit would be successful, I called the call centre to amend the card to another account. The lady I spoke with Zandile Gedze was an absolute breath of fresh air. I asked how we can do this and there were a few options. Zandile suggested to avoid a lot of admin, as I was intending to change the card back again once the bank lifted the block. Zandile explained just do an EFT and went on to explain this would not effect the following months debit, provided the block on card was lifted. Zandile saved the day and made it easy to sort the problem. Zandile you are an absolute pleasure to speak with. You are well informed and made it easy to interact and do business. Thank you!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 May 2024, 15:21
Official
Hi Sylvia, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team