JM
Johannes M

1 reviews | Active since Sept 2015

27 Sept 2015, 20:28

best customer but worst billing service

I have an account with DSTV which I am suppose to settle each month. I got paid on the 25th which was on a Friday but I only got a chance to pay my accounts on Sunday. Before i can even wake up and go pay my accounts on Sunday my account was suspended, How can you suspend an account of a loyal customer 24 hours after their payment date. i only missed a payment by a DAY?????? only a DAY???? i have been on DTSV for years and never missed a payment but now my services just got cut like that????? this is ridiculous. Even worse i used their self service like they always \advice"us to do so and i paid what their \""self service\"" recommended but i still got my service not reconnected. this is the worst Multichoice service ever since i joined DSTV and I hope everyone reading this reconsider using them because there is other alternatives out there """

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Sept 2015, 08:49
Official
Hello maatlwa1985,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team