Below par streaming service

After the launch of the new Showmax, I have not been able to watch Showmax any longer and had issues. On the 28th Feb, I had made contact with a agent, who failed to assist and logged a request. No one ever contacted me regarding this issue and I had to follow up constantly regarding the status of this incident and if there was a resolution to my issue. Almost a month later I am still unable to watch showmax, which is advertised to be included in the package I pay for and injury to insult I am over charged for a service I cannot even use. To date no assistance or even a call to follow up on this issue. The service is pathetic at best and you have to pay exorbitant amounts of money for a below par streaming service.