mS
mikateko S
1 reviews | Active since May 2011
23 Sept 2020, 09:52
Below level /poor subscription billing problems ( price lock contract) deal
price lock subscriptions price fluctuations - urgent, customer number ***9 / account number ***7 - keep on being charged wrong amount despite is a fixed contract - my Dstv keep on being disconnected and i must waste more money every month to fight for correction on my subscription, and despite their endless errors and incompetency they still charge connection fees. - their call center agent is a shame for the company, client being pushed pillar to post with long holding of telephone. now this September i am charged again almost R700 for the subscription of R550.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Sept 2020, 09:58Hi Mikateko Reuben,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Sept 2020, 09:58
Official
Hi Mikateko Reuben,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
mS
mikateko S's updateReviewer Update
23 Sept 2020, 10:44despite i have paid my R550 contract deal and they still need me to pay additional R299 and dont know is for what reason and threatening to disconnect my Dstv
mS
mikateko S's update23 Sept 2020, 10:44
Reviewer Update
despite i have paid my R550 contract deal and they still need me to pay additional R299 and dont know is for what reason and threatening to disconnect my Dstv