Being treated as a ****

I received my Account end of April and it was way above what I normally pay and I phoned them to query it and I was told that the system had upgraded me to Premium and then I told them I am not going to pay for that. My query was escalated and I never got any feedback. Then I contacted them again and I was told it will be escalated again. Then the next time they told me that I did the upgrade, I told them why would I query something that I did, the customer service lady put me thru to her Manager who was adamant that I am lying as their system says I did it, but he will escalate the query still never received a feedback but I was disconnected in May with no TV access. I left it like that in May, today I decided to go and pay for June and also paid reconnection fee, but now I told the money I paid was for an overdue amount. Meaning that I paid for May month which I didn't have access to their services to. I am so unhappy with how the guys take me as a **** and either than giving me proof they just cancelled my service but still charge me for the service that I didn't get.

Can this be attended to and my payment be allocated to the right month and my service be reconnected. ********** 252