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Otsile K
1 reviews | Active since Aug 2015
21 Aug 2015, 19:02
Being told my financial life is non of Dstv's prob
My name is Otsile,I've trying to downgrade my package for 2 months n all i get is bad attitude and i still have to pay R320 every month , last month i did via the website and i got an sms confirming i should pay my new balance which is R99 and i paid it,but las night when i got home my acc was suspended,when i called today to find out why it was connected,the Lady by the name of \Babalwa""
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DStv (MultiChoice)'s replyOfficial
01 Sept 2015, 11:27Hello Otsilek9,
Please accept our sincere apology for the delayed response.
We are very sorry to learn that your experience with Babalwa, our consultant, was less than adequate. We assure you that we have taken necessary steps to prevent the same thing from happening.
Our records indicate that you're currently subscribed to the DStv Access service which is R99.00 every month.
At Multichoice, we value our customers and ask you to please feel free to continue providing feedback about our service.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our sincere apology for the delayed response.
We are very sorry to learn that your experience with Babalwa, our consultant, was less than adequate. We assure you that we have taken necessary steps to prevent the same thing from happening.
Our records indicate that you're currently subscribed to the DStv Access service which is R99.00 every month.
At Multichoice, we value our customers and ask you to please feel free to continue providing feedback about our service.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply01 Sept 2015, 11:27
Official
Hello Otsilek9,
Please accept our sincere apology for the delayed response.
We are very sorry to learn that your experience with Babalwa, our consultant, was less than adequate. We assure you that we have taken necessary steps to prevent the same thing from happening.
Our records indicate that you're currently subscribed to the DStv Access service which is R99.00 every month.
At Multichoice, we value our customers and ask you to please feel free to continue providing feedback about our service.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our sincere apology for the delayed response.
We are very sorry to learn that your experience with Babalwa, our consultant, was less than adequate. We assure you that we have taken necessary steps to prevent the same thing from happening.
Our records indicate that you're currently subscribed to the DStv Access service which is R99.00 every month.
At Multichoice, we value our customers and ask you to please feel free to continue providing feedback about our service.
We look forward to continue serving you as a valued customer. Thank you for your invaluable support.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah