Being suspended and overcharged

In August I changed my package and my pay date. I have been phoning in each month to get the exact amount due, and have been paying accordingly. This morning I call in, only to be given a much higher figure, due to my account being \short paid"";15/11/04 12:55;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;912409;720622;14;2;0;0;0;0;2;NULL;NULL;NULL;15/10/29 18:15;15/10/30 7:16;Birthday Delivery (Flowers) Arrived Late. ;***;Driver;***;I ordered a bouquet of flowers to wish someone a happy birthday, knowing fully well that the individual had taken a 'day off' - thus was in the house whole day to leave later (17:00 ) for an outing. The flowers and balloon only arrive at 18:13. The person long gone ...did not get the flowers, balloon and message. Only received following day upon their return. <br> <br> Defeats the entire purpose. Not happy. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;912411;888653;44;2;0;0;0;0;2;NULL;NULL;NULL;15/10/26 9:08;15/10/30 7:16;Bad Service;6,60E+12;S.M. LURULI;***;Namens Bessie vd Merwe. Sondag 25-10-2015 het sy besef sy het nie water nie. Seun het nuwe Element ge-koop en in gesit. Maandag water steeds koud. Het 'n nommer in Rdp Cronical gekry wat nie call out vra nie (sy is 'n Pensionaris) die naam is AJ Fast Elect & Plumb - het iemand uit gestuur om te kom kyk. Weet nie wat het die man gedoen nie maar toe blaas hy die krag by die munisipaliteit se boks buite. Moes toe City Power s***el dat hulle kan kom om krag reg te maak. Die man van AJ het ges? een of ander kabel is oud en as sy die geyser aansit sal dit kort sluiting maak en haar huis kan afbrand. Hy het ges? om alles reg te maak sal dit haar R 6900.00 kos sy kan dit nie bekostig nie. Die man het ges? hy sal haar dan R 5000.00 vra. Sy sal terug kom na hom toe. Het George van G & T Maintenance Masters gebel, George het uit gekom maar hy kon niks doen voor die Munisipaliteit die krag aansit nie. City Power eers Maandag aand uit gekom en die krag herstel. Dinsdag het George gekom al wat fout was met Geyser was kabel wat die man van AJ gebrand het, het George vervang R160.00 gekos en nuwe s***ekelaar by die Geyser R 120.00 en sy Call out was R 480.00. <br> REK: R 760.00 <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;872279;704575;9;2;0;0;0;0;2;NULL;NULL;NULL;15/10/30 9:09;15/10/30 7:20;Wrong terms on contract;9,01E+12;Nomthy;***;On the 20th October 2015 I got a call from Nomthy with regards to car insurance as I was going to fetch my new car at the dealer. We agreed on the Santam Insurance for a R1,400 premium and an excess of R5,500. She promised to send me the contract which she never did. I only got my contract on the 26th October 2015 and the terms that we agreed had changed. The premium was now 1,500 and the basic excess is now R10,500.00 plus an additional R2,000 for my license being under 2 years. I have been given the run around the whole week and I have requested my recordings only to be told that IT is busy with them. I have to constantly call them for feedback and they said that the issue was with my dealership giving Santam a wrong description for my car. I am still waiting for them even now ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;213125;353;5;2;0;1;0;0;2;NULL;NULL;NULL;15/10/30 9:24;15/10/30 7:25;I am tired;8,31E+12;;***;I have two problems:<br> 1. Last week Saturday I was looking forward to watching my rugby and soccer on my mobile, only to be surprised by a device with no connection. I called the famous customer line, spoke to Itumeleng Motsogi who told me that my device has been connected, and it will take 24 hours for it to be connected. <br> I then asked him not to worry coz i would have missed all the sports i wanted to see anyway. <br> Today I called again and it took 20 minutes on the phone for my device to be sorted, yet to be proved when it has been charged. Two different stories from the same place &amp;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;912418;894948;18;2;0;0;0;0;2;NULL;NULL;NULL;15/10/30 9:07;15/10/30 7:26;Supplier claims to not remember conversation ;7,81E+12;Melvyn;***;Hi there <br> <br> I am quite disgusted with the level of service that I received from Melvyn - Hyde Park Cleaners.<br> Owner quoted me for a package price and despite the fact that I have asked for an invoice and never received this - I paid for the cleaning of two queen beds, 1 king bed, 2 carpets and 1 lounge set. I paid upfront in good faith but when his staff arrives they have not been advised to do the lounge set. When I contacted the owner he denies having the conversation of the lounge set. I had only intended to do the mattress cleaning with him but after he confirmed he would offer me R2000 for everything I had mentioned, I agreed to his quote. I became really angry at his arrogance and denial of the conversation we had. I requested that he just does the mattress cleaning only and refund me the R450. Despite my written request on whats app as well as email - he still told his staff to clean the carpets and without my consent charged me R300 for two carpets which I did not want done by his staff any longer. I take my commitments very seriously and do not appreciate being over charged for services I no longer required. I will not ever deal with Hyde Park Cleaners again !!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;546251;748517;32;2;0;0;0;0;2;NULL;NULL;NULL;15/10/30 8:56;15/10/30 7:28;Verbally assaulted by security guy;3,01E+24;Black Security Man;***;I have been verbally assaulted at Gautrain Centurion station by one of the black security guys, He was trying his luck on me and I did not give him the attention which he thought he deserves from me then he started swearing at me in front of passengers. He promised that next time he is going to physically assault me because I refuse to give him the attention that he thinks he deserve from me. I do not know him I do not even know his name. I thought Gautrain security guys where there to . He called a black poor woman who think wearing shabby cheap clothes he told me , he told me how ugly and poor I am he called me all different names the other passengers did not understand him because they are white. I truly believe it is dangerous to travel on a Gautrain for black women.<br> <br> Is it the Gautrain rule that black women who used the train must be verbally assaulted if they refuse to flirt with the security guards?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;680548;720622;14;2;0;0;0;0;2;NULL;NULL;NULL;15/10/29 2:04;15/10/30 7:30;FLOWERS NOT DELIVERED AS PROMISED;***;;***;I usually deal with Interflora but they do not deliver in Bronkhorstspruit so I went with Netflorist. By yesterday 15:30 the flowers were not delivered yet and I then decided to phone. this vibrant message came up and I spoke to a very unresponsive consultant. which rep**** to me that it might be delivered before 17:30. I explained it is a workplace delivery and the company closes at 17:00. His response then was ok so then it might be delivered tomorrow. I asked him to find out and he said he will find out and let me know. this morning after 8am I had to phone back because nobody bothered to phone me back. then the consultant from this morning asked me to hold on and he found out in less than two minutes what went on with my order. so yesterday they sent a fax to Bronkhorstspruit and nobody phoned afterwards to confirm receipt of order and just assumed. this is the worst service I have ever had with a flower delivery service. I am so sorry I did not get the consultants name because I was so cross. but I am sure Netflorist can find out who he was. he should not even remotely be on a service helpdesk. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;912421;716034;20;2;0;0;0;0;2;NULL;NULL;NULL;15/10/30 9:22;15/10/30 7:32;When calling manager he hides away;9,41E+12;None;***;I am so upset right now<br> We came to Casbah Roadhouse in Alberton. We thought it was going to be quick as we had a meeting to be at 30 minutes drive from here. We ordered 1 Butterscotch milkshake, 1 Bubblegum milkshake and 1 Chocolate milkshake ( in a take away cup ) for drinks. For food we ordered a Blondie burger, a Curry spaghetti and a Boerewors roll with tomato sauce only on it. Our order came back the drinks being right the food being a disaster. They brought us a Plain spaghetti instead of a Curry spaghetti and they put mustard on the Boerewors roll all good and well we sent it back. The second time they brought is a Curry spaghetti with no cheese on it and my Boerewors I asked being put in a take away, luckily i checked, the boerewors roll didnt have ANYTHING on it except for the wors itself. No butter no sauces nothing. We then tried to get one of the waiters attention or anyones attention, i was calling outside the window and my Fiance was flashing them and eventually he hooted. One of the other waiters came to us and we then kindly asked to see the manager, and he refused and so did the manager. RUDE!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;912424;839759;13;5;0;1;0;0;5;NULL;NULL;NULL;15/10/30 9:32;15/10/30 7:36;Not too bad;;Thabang;;The service in general was satisfactory, although it took more the 4-5 hours to have everything done, I can still come back for another service here. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;103149;720622;14;2;0;0;0;0;2;NULL;NULL;NULL;15/10/30 9:34;15/10/30 7:38;Anniversary surprise ruined by driver;Order ***;;***;Thanks to your driver getting completely lost, phoning my wife and spending 20 minutes on the phone for directions, and then eventually my wife having to dispatch someone to meet your driver at a garage to do the collection, you COMPLETELY ruined the surprise and experience for everyone.<br> <br> The address I provided was accurate to any GPS device I've used. <br> <br> I'm incredibly upset.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;150275;769277;36;5;0;0;0;0;5;NULL;NULL;NULL;15/10/23 9:30;15/10/30 7:40;Best Consultant Ever;;Shawn ;;We were moving our offices from Sandton to Parktown North. I send an email requesting for a consultant to come through. They responded immediately to say he will be there at 11am he was there on time. Shawn knows his stuff he not guessing. we went through the office and he advised us on the best possible way to move, the time frame it will take and he quoted us.<br> <br> The day of the move he was there to supervise and help. the move went smoothly and i am grateful for that. Thank you Shawn for the professionalism that you have shown to us. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;872878;796980;33;2;0;0;0;0;2;NULL;NULL;NULL;15/10/30 9:12;15/10/30 7:41;NO RESPONDS AFTER 2 MONTHS;6,61E+12;;***;My compliant is two-fold. I have been trying now for 2 months to communicate with the City of Tshwane.<br> 1. Need to follow up on my refund on my previous 2 properties (Ref *** for Account *** and Ref *** for Account ***)<br> 2. Want to know if the credit on my Account *** is the refund into account<br> I first try the most logical route to call Customer services and the Refund department. The Refund department phones just rang and for the customer services department you hold on for between 20-30 min. When someone eventually picks up they either just pick up and put the phone down to cut you off, or they tell you to hold again for another 20 minutes till the phone disconnect. I tried various times of the day but still no success<br> I then try to email them via the City of Tshwane website. I send 3 emails already since the beginning of September till 3 days ago and till today, I have ZERO responds.<br> For a company who is suppose to render a service this is unacceptable. I wish they can be as prompt to respond as they are to switch off your power if you are slightly behind when you estimate your future power wrong when you go on a holiday<br> PLEASE RESPOND ANYONE;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;912431;880723;17;2;0;0;0;0;2;NULL;NULL;NULL;15/10/30 9:32;15/10/30 7:43;Unauthorised billing;;;***;I received a call from Travelfree's call centre inviting me to join their programme. I was all of the merits etc, and they promised to send me the relevant literature, policies etc re- this product. To dat, nothing has been received, and I have now been debited R400 from my bank account. I will be reversing this at the bank, if possible, however, I do suspect this may be a ****, and I would like to warn others of this.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;236346;688384;13;2;0;0;0;0;2;NULL;NULL;NULL;15/10/30 9:41;15/10/30 7:44;Sales ;8,20E+12;;;Hello. <br> <br> I bought a car at VW , after which I did you standard Ipsos survey, in my opinion I rated your sales person very good. <br> <br> I got a call from him today , ****ping me out on why I rated him badly and now he lost his incentive?<br> <br> Now he wants 3 referrals?<br> <br> What kind of sales person does this?<br> <br> <br> <br> <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;822239;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/10/30 9:26;15/10/30 7:45;Telkoms Response Time: 72hours = 1 Month;7,70E+12;;***/ ***;The pathetic service Telkom offers is highly frustrating. <br> <br> I called Telkom on the 23rd of September to query my account as they had increased my spend limit from R100 to R500 without my consent. When I spoke to the call centre agent on the 23rd September, she said she will log the query and get the billing department to contact me. Their response time is 72 HOURS! So I wait for the 72 hours and still nothing and then I wait some more. 20 days later I decided I have had enough and called them back only to find out that the case was closed. So they reopened the case and \escalated\"" it and of course the response time was 72 HOURS!!!!! So I wait again. I got a call on the 22nd October. That's what their definition of 72 HOURS is. In the mean time my phone has been blocked. When I spoke to them on the 22nd October they gave me the correct figure. Not even 24 hours later the account was paid. I called them after payment was made and they said I have to wait 72 HOURS to have it reflect on their account to be reconnected. I was able to receive calls but not make any. On the 26th October"