MW
Melissa W

1 reviews | Active since Dec 2015

07 Dec 2015, 12:41

Being shunted from pillar to post

I have been trying to correct my account since October. DSTV tells me that i am owing because the credit card transaction was reversed according to their records. I contacted my Bank and PayU and both state that my account is paid and that NO funds were every reversed back into my account. Then i was told by [Email Removed] to send my credit card statement which I did on 30 October. I get no feedback, nobody tells me what the progress is on recitifying my account. I send emails and make phone calls but to no avail. In the meantime i have no connection because i was disconnected for 'not paying'. PayU blames Multichoice, Multichoice blames PayU. then Multichoice tells me to follow up with PayU? Why the hell should I, i didnt contract PayU, Multichoice did and i am sure they are being paid well enough for the service being offered. I am really fed up with this nonsense. every single person i deal with is an *********** as the last and i have the re-explain my story all over again and send all the correspondence all over again. If you dont want me to be your customer then rather tell me to **** off. At least then i know where i stand!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Dec 2015, 07:50
Official
Hello Jassilem,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team