Being put on hold!!

Item: DStv (MultiChoice)
Rating: 2
Author: Immaculate M

I'm yet to see a call that gets resolved in less than 20 minutes by call center agents. Regardless who's fault was it, I still have to be on call for 22 minutes until I lost my patience. I was disconnected when I was not supposed to.

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

14 Sept 2015, 14:42

Hello ImmaculateM,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,

DStv (MultiChoice)'s reply14 Sept 2015, 14:42

Official

Best regards,

Being put on hold!!

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