1 reviews | Active since Aug 2015
Being over charged
My matter per my first report was escalated and partially resolved. Now I have been overcharged by the DPP department for the past two months. I have been calling the multichoice call centre and they do try to assist but the people (DPP department) are not phoning me back so that the matter can be resolved. Ever since I have realised that I am being over charged I have phoned the multichoice call centre three times and every time they tell me that my matter will be escalated but no one from DPP has phoned me to resolve the matter. I have just checked my statement again just before me writing this message and I have realised that I have been over charged again so this will be the third month being over charged.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department because they have access to the billing within your account and they will contact you directly. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department because they have access to the billing within your account and they will contact you directly. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,