SP
Seelan P
1 reviews | Active since Apr 2020
01 Apr 2020, 12:23
being mislead with vague offers by dstv (multichoice) to reconnect
i received an SMS in Feb 2020 with discounted rate to return to dstv. the sms did not include an T&C's and now i am being told that it was a limited offer for 2 months. on sunday a consultant updated my account to include the discount for the 3rd month. dstv is drawing back clients with vague offers to mislead people. once reconnected they are then providing the rest of the information regarding actual costs. their support staff is uns****ed and has no clue what is going on.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
01 Apr 2020, 13:01Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Apr 2020, 13:01
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SP
Seelan P's updateReviewer Update
01 Apr 2020, 14:11You say 1 month. Your support consultants say 2 months. Very poor. Another reason not remain with dstv.
SP
Seelan P's update01 Apr 2020, 14:11
Reviewer Update
You say 1 month. Your support consultants say 2 months. Very poor. Another reason not remain with dstv.
SP
Seelan P's updateReviewer Update
01 Apr 2020, 14:12You never communicated the period to me and therefore falsely attract people to return to dstv. Very ********** in my opinion. Would rather go back to streaming.
SP
Seelan P's update01 Apr 2020, 14:12
Reviewer Update
You never communicated the period to me and therefore falsely attract people to return to dstv. Very ********** in my opinion. Would rather go back to streaming.
SP
Seelan P's updateReviewer Update
01 Apr 2020, 14:14Please confirm the period I am paid up for so that I can cancel my services thereafter.
SP
Seelan P's update01 Apr 2020, 14:14
Reviewer Update
Please confirm the period I am paid up for so that I can cancel my services thereafter.
SP
Seelan P's updateReviewer Update
01 Apr 2020, 14:16I only returned to dstv because of th special offer and have no preference otherwise to remain a dstv customer.
SP
Seelan P's update01 Apr 2020, 14:16
Reviewer Update
I only returned to dstv because of th special offer and have no preference otherwise to remain a dstv customer.