Being ****med by DSTV(Multichoice)

i m so disappointed and disgusted with your service, DStv(multi choice) is a bunch of ****mers.

A call center agent called mi said i won cash back or a free 24Months Subscription , and we need to go to a nearest outlet with My Id to choose which 1 am taking, they will send and email.

i received an email that i have signed up for a funeral cover and premium subscription, i emailed back immediately stating i never signed up for that and have no knowledge of what was written on the email,

i sent a lot of email and even requested them to listen to the voice recording but not response from DSTV.

when i check my statement now it shows i owe R200 and is due this months , which is not true as i paid in advance last month.

i need the stupid insurance to be cancelled and my account up to date, or am taking this up with the ombudsman.