Being made a joke by the DSTV Agents

On 27 May 2024 I had a decoder installed. (1) At 15:49 I dialed the (031) number on the DSTV webpage at I unfortunately did not get the name of the first agent that assisted me. We were not able to connect the decoder and she had no clue what the reason was and just conveyed to me that she cannot do anything else. I requested to please speak to a team leader, this did not happen. After a long wait she came back saying that I had to download a form, fill it out and send it back by e-mail. This took 22:59 minutes to sort out. * After filling out the form I had to call back quoting the reference number I had received on the auto reply e-mail. (2) At 16:30 I once again made a call to the (031) number. The agent said her name was Simphiwe Mabuso. She said that I have 3 accounts with DSTV and that she had to verify all of them. After I have told her that I had one more than 15 years ago and cannot remember all the details she kept telling me to try and work with her and remember. I got fairly agitated and asked to speak to a team leader. After the call had been going for 21 minutes I was told that the team leader was busy on another line and she put me on hold. After another 10 minutes she picked up the line and said that the team leader had another call that came in and that they will call me back. I said that I would rather hold. After another 10 minutes a lady who introduced herself as Cebo Dlamini picked up the phone saying that she was a team leader and that she would immediately call me back as the agent had to use the line for other customer's queries. After a total call of 42:42 I end the call. Just for her to not call me back. (4) I called the same number a third time. The phone was picked up but people spoke in the background. Laughing and joking. I could not follow the conversation as it was in isiZulu. I did however hear "Mr Coetzee" being mentioned. I ended this call after 5:22. I also have a recording. (4) I once again called the (031) number and asked for Cebo Dlamini. I was told that I am now in the Quebega office and that there are no-one with that name there. I explained to her what my problem was and it was solved within 3 minutes.