Being ignored

On 25 April my account was over debited as per my previous two complaints. My first complaint was not resolved and my last complaint was ignored. I had to spend another 25 minutes on the phone yesterday with Mpho and Dumelo. I asked Dumelo for the contact information for your Regulatory and Operations Manager as well as the Ombudsman's contact information. He assured me the refund would be done the same day and that he would phone me back. Now a day later and I'm still waiting. I've now had to phone again and I spoke to Mokhozonke (not sure of the spelling but I have the call recorded) who tried to give me the DStv complaints line number instead of the ombudsman's information and couldn't give me contact info for the R&O manager. At least I got him to transfer me to someone who claims to be the R&O Manager, Faith. She tells me that they can only do a cheque and it won't clear immediately. Bull. Absolute bull. What kind of scaly operation are you people running? You don't get to ***** people's money and pretend nothing happened, like you're doing me a favour. Please respond to this with the ombudsman's details. I am not prepared to wait another day just to be messed around again.