Being held ransom on billing for two decoders

<p>Hi there. I have been a subscriber to DSTV for many years faithfully paying my dues every month without complaining. I recently moved house and during my cleanup discovered a old PVR that was unused for some time. I gave this decoder to my x for her to transfer and activate on her name. the following is e-mails that was sent to customer services upon discovering that the PVR was activated on my name by the installer pretending to be me.</p> <p>Good morning</p> <p> </p> <p>Currently on my account there are two decoders active my explora that I personally use and PVR that I have given to my x some time ago. It seems that they activated the decoder yesterday using my personal details. My concern is that she will not be transferring the decoder into her name before month end and then I would be liable for payment. I would like to request that this decoder with smartcard number ********** 796 be terminated /switched off on the 25th July 2016. I cannot afford to be paying in excess of R1800 for a decoder that I do not use. The only decoder that must remain active is my Explora.</p> <p> </p> <p>Their reply were:</p> <p>Dear Danie Pienaar</p> <p>Thank you for your email. We are glad to assist you.</p> <p>We confirm that your BoxOffice account reflects an overdue amount of R100.00. Kindly note that an amount of R235.80 is billed for DStv Compact from 16 July to 01 August 2016. Please be advised that a total amount of R335.80 is payable for your account to be up to date until 01 August 2016.<br /> <br /> Should you require further assistance please do not hesitate to contact us.</p> <p>Kind regards<br /> Dipuo Moeketsi </p> <p> </p> <p>My problem now is one that the other person is using this decoder which is on my name without making payment, I need this decoder to be switched off.<br /> <br /> The only decoder that must remain active is my Explora with smartcard number ********** 580</p> <p> </p> <p> </p> <p> </p>