Being given false information in order to make a payment

DSTV call center ******* me to paying an R195 while they will not reconnect my services, i asked for my compact package to be disconnected a while back. last month i wanted to reconnect but go to a cheaper package, i was told it can only be done on my payment date. i did that yesterday 25th and paid R195 however when i called again they said that the system does not allow after i have made the payment. today i called and Navir Csoos was assisting me and he says that i am forced to pay compact after through out the month i have been calling and been told that i can. Navir is saying that i should pay the money because i did not disconnect when i did. if they will not help me , i want my money back.