being Frusytrated and ********** by multichoice dstv

0n the 1st August i paid my family subscription of 265 through the FNB App my service was discontinued i called and proof of payment it was reinstated and disconnected days later i heard to call in again with the same problem it was reinstasted again.On the 20th August i paid again in advance for September to avoid million problems.Come September 17 my service discontinued when i called in i was told provide proof of payment i did after making calls for about 4hrs 30minutes i was told the payment was reversed i called FNB the knew nothing about the reversal its just not possible its not a debit order its just a payment .they ultimately opened my services and said they will sort it out .On the 25th September i called in to say how far i was just promised they will attend to it ,today morning it has been discontinued since 8:45 till now 9;52 im on the line still with the same query being told i have to wait for 24-48hrs to be assisted what happens to me and my family not having a service that has been paid for and all this lengthy calls i being paid for besides that ita emotionally draining