1 reviews | Active since Mar 2009
Being debited after I cancelled my account
<p>I cancelled my DSTV last year due to the lack of service and the repeats that you keep on showing. I am still being debited R35 for the past few months, I want to know why and I want it stopped immediately.</p> <p>it is for device DPS500 SC no ********** 77, Account number ********** 8.</p> <p>Why am I still being debited for this device????? I am highly irate and want my money BACK</p>
Dear Wayne
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Wayne
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Thanks cause the person dealing with me on Facebook can't seem to answer me I got a lousy response saying "Do you want us to cancel your debit order" DUH I ALSO WANT TO KNOW WHAT THE DEBIT IS FOR AND WHY IT WAS NOT CANCELLED WHEN I CALLED IN CLEARLY STATING I WANT TO CANCEL EVERYTHING LAST YEAR
Thanks cause the person dealing with me on Facebook can't seem to answer me I got a lousy response saying "Do you want us to cancel your debit order" DUH I ALSO WANT TO KNOW WHAT THE DEBIT IS FOR AND WHY IT WAS NOT CANCELLED WHEN I CALLED IN CLEARLY STATING I WANT TO CANCEL EVERYTHING LAST YEAR
Good day Wayne
Please accept our sincerest apologies for the level of service you have received in this regard.
The billing was for the insurance on your account. We can confirm that the insurance has been scheduled for cancelation and the billing corrected and adjusted it accordingly.
Your account is currently reflecting a credit balance of R105.00. This amount will be refunded into your bank account with in four to seven working days.
Should you require any further assistance, please do not hesitate to contact us .
Kind regards
Rupert
Good day Wayne
Please accept our sincerest apologies for the level of service you have received in this regard.
The billing was for the insurance on your account. We can confirm that the insurance has been scheduled for cancelation and the billing corrected and adjusted it accordingly.
Your account is currently reflecting a credit balance of R105.00. This amount will be refunded into your bank account with in four to seven working days.
Should you require any further assistance, please do not hesitate to contact us .
Kind regards
Rupert