BG
BRONWEN G
1 reviews | Active since Feb 2015
04 Mar 2022, 11:12
being cut off
I have been trying to get hold of someone at DSTV call centre to report a client's death. Everytime I phone I am being cut off and unable to speak to someone.
I have tried 5 times and each time is the same. How is a person supposed to stop payment especially when there is also no email address on the website.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Mar 2022, 19:43Hi Bronwen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Mar 2022, 19:43
Official
Hi Bronwen,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Mar 2022, 20:04Hi Bronwen,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly send us a copy of the death certificate to *** as a notice of death to request a cancellation.
We have tried to contact you on ***, with no success.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly send us a copy of the death certificate to *** as a notice of death to request a cancellation.
We have tried to contact you on ***, with no success.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Mar 2022, 20:04
Official
Hi Bronwen,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly send us a copy of the death certificate to *** as a notice of death to request a cancellation.
We have tried to contact you on ***, with no success.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly send us a copy of the death certificate to *** as a notice of death to request a cancellation.
We have tried to contact you on ***, with no success.
Kind regards,
DStv: Hello Peter Team
Best regards,
BG
BRONWEN G's updateReviewer Update
08 Mar 2022, 10:56Thank you for this. I will send an email to the requested email address.
Yes, I got a missed call at 8pm on Saturday night the 4 March 2022. I appreciate that you phoned but this is a business complaint and I work Monday-Friday.
Yes, I got a missed call at 8pm on Saturday night the 4 March 2022. I appreciate that you phoned but this is a business complaint and I work Monday-Friday.
BG
BRONWEN G's update08 Mar 2022, 10:56
Reviewer Update
Thank you for this. I will send an email to the requested email address.
Yes, I got a missed call at 8pm on Saturday night the 4 March 2022. I appreciate that you phoned but this is a business complaint and I work Monday-Friday.
Yes, I got a missed call at 8pm on Saturday night the 4 March 2022. I appreciate that you phoned but this is a business complaint and I work Monday-Friday.