Being Charged more for consultants in adequateness

I am very dissatisfied and ****ed on how my dstv account is handled, i have cancelled my debit orders when my price lock contract ended and i have been making cash payments for my subscriptions. I make a cash payment of R1000 every month for my subscriptions and all this time every thing was fine. Today i wake up and found that my subscriptions has been cancelled, when i called them, they have been telling me that there is a reversal of R1261.58 that was made on the 14th November 2019. After verifying with the bank, the payment of R1000 was made successfully and on the 25 October 2019 and that there is no reversals that were made on my bank account. And whats worse their system is never up to date and the consultant will tell you a different amount owed to the amount we see on the self service website which currently stands at R1311.53, kahle kahle which amount is which?

Never the less I am not going to pay this amount as firstly i would like to know why is my subscription being stopped after i have paid all these past months for the year of 2019 as cash payments and only now they come with this sh*t. What i want to know manje is what will happen with my R1000 that was paid for the subscription for this month and where are these reversals coming from that you claim there are.

I am not willing to pay for reversals of debit orders, because this is all your fault as your consultants are inadequate of doing a proper job.

Whats worse if you escalate the issue you are always told that the team lead or supervisor or even manager is in a meeting and they will call me back. I have been calling since 9am this morning and being told that the managers/team leads/supervisors are in a meeting and just now i have left another call after being told that they are in a meeting? how long are these meetings kanti and are you guys always in meetings and worse they never call back. I feel I'm being **********.

May you please sort this out as today, and please reinstate my service today, we are tired of being ********** by you guys