1 reviews | Active since Nov 2017
Being billed while subscription is disconnected
good day
i spent hours speaking to the contact center and the facebook chat regarding the amount i had to pay to reconnect my subscription . my account was disconnected on the 30th November 2017 however i am being told i was billed till the 4th of December which is impossible coz the account was suspended .
Dear Heitor Madonsela
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Heitor Madonsela
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Heitor Madonsela
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our record indicate that you have been assisted by one of our consultants that explained the billing on your account and the amount to pay.
Your service is currently active on the DStv Premium package with extra view.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
Dear Heitor Madonsela
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our record indicate that you have been assisted by one of our consultants that explained the billing on your account and the amount to pay.
Your service is currently active on the DStv Premium package with extra view.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,