JB
Juan B

1 reviews | Active since May 2017

28 Dec 2023, 08:52

Being billed for the Disney+ addon as from 23 December 2023 (after the system added it for a 3month free period)

I got a standing debit order with dstv. On 23 September 2023 the Disney+ addon was added (did not request it) to my existing Compact plus package. According to the dstv agent it was free for the first 3 months. With the 23 December 2023 payment an extra R139 was deducted for this Disney+ package. The agent called it a system glitch, I call it *****ing. Those readers that got a subscription with DSTV, please have a look to see if an extra R139 came off your bank account. The agent did reverse the additional charges and debit / adjust my next subscription payment.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Dec 2023, 09:24
Official
Hi Juan,
 
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team