Being Billed for Insurance for Next year

<p>Please read below with regards to my query, which still hasnt been sorted out, and due to your'lls *********** lack of service, our dstv has been disconnected.<br />Chat conversation start</p> <p>1.8M people like this<br />Product/Service<br />WED 19:32<br />Good day,<br />My husband made a payment of R600 on his account this morning,we called to reconnect the dstv and still nothing,i have been holding for the past 15mins to get through to customer services,with no joy. Please can you reconnect our dstv,his ID number is ********** 034084<br />THURS 07:41</p> <p>Hi Melissa. Apologies for the delayed response. Please note that your DStv Compact services are currently active however to keep your services active until 31-12-2016 you need to make an additional payment of R337.02. Remember you can dial *120*68584# once payment has been made to reconnect your services, clear error codes and check your balance. ~PSN<br />the additional payment is for what? because we were owing R594 some change<br />we pay our bill on a month to month basis, not annually<br />and we paid R600 yesterday for line to be reconnected, now you are telling me about R300 and some change to pay?<br />where does this come from now?<br />you are seriously ripping me off now, im getting ****ed off with this service trully<br />THURS 10:00</p> <p>Hi Melissa,</p> <p>Apologies for that. There seems to be a problem with the billing on the account. We have escalated it to our team. We will revert back to you with feedback.~PMK<br />i await your feedback<br />06:17<br />Good day<br />My dstv has been disconnected,when I check my account online,I now owe R401.35 <br /><br />I thought the problem has been sorted out<br />But it has not<br />Now tell me please what the blady hell is the problem, does it take u so long to rectify the problem?<br />You were suppose to give me feedback previously, but never did,and urll call that service<br />Urll service stinks<br />When I Check detailed transaction history,you have billed me 8 times for device care contract insurance premium, how the **** so when I was only owing R594 some change and made a payment of r600<br />As far as I am concerned,we owe nothing our account is up to date,so urll need to sort urll billing **** out and reconnect my line<br />And we will not be paying a reconnection fee because that's urll **** up and urll don't know how to get back to customers with feedback<br />I am now going to take this further, because now on credit bureau it now shows we late with payment<br />Customers<br />09:37<br />lets see how long you will take to give feed.</p> <p>i have called the customer care spoke to Phumla Ngwenya, she said that Ruth escalated and theres no feedback, she said she will speak to Ruth and get back to me, i wonder when is that.</p> <p>Please contact me on ********** 110 - Mrs Parker</p> <p> </p>